Author: Matt V - @emailkarma

Road Runner FBL Update

In case you don’t recall back in August I talked about the Road Runner FBL Getting a Face Lift and this weekend marks the tentative go-live date for their new Feedback Loop program.Road Runner’s Postmaster team...

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AOL Support Tools go Live

Back in July I talked about AOL testing some different support tools to help them with managing the inbound support queues for common requests; FBL updates, Blocking questions/resolutions and more general requests and...

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