Back in July I talked about AOL testing some different support tools to help them with managing the inbound support queues for common requests; FBL updates, Blocking questions/resolutions and more general requests and questions.

Well today AOL announced that these tools are now live and should become your preferred contact point for these same issues.  To access all of these tools please goto: http://postmaster.aol.com/waters/index.html. (Boomark this!)

How do I know which tool to use? AOL gives bounce codes in the form of “AAA:BB” – for example, RLY:YB. Examine the first three letters (AAA) and choose the appropriate tool from the list below:

Now to get the AOL postmater team on Twitter 😉